Privacy Policy

Who is collecting the data and information that you provide or we collect?

Whitestone Cleaning controls any personal data provided to or collected by Whitestone Cleaning.

This Privacy Notice applies to personal data collected by Whitestone Cleaning in connection with the services and products we offer.

This Privacy Notice also applies to Whitestone Cleaning marketing content, including offers and advertisements for Whitestone Cleaning products and services, which we (or a service provider acting on our behalf) send to you on third party websites, platforms and applications based on your site usage information. These third party websites generally have their own Privacy Notice, Terms and Conditions. We encourage you to read them before using those websites.

What personal data and information is being provided and collected?

Personal data means any information that can be used to identify directly or indirectly a specific individual.

You are not required to provide Whitestone Cleaning the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.

We may collect personal data from a variety of sources. This includes:

• Personal data you give us directly,
• Personal data we collect automatically,
• Personal data we collect from other sources.

For what purpose do we use your data and information?

We collect, process and disclose your personal data only for specific and limited purposes. For example, to process your payments, to assess and handle any complaints, to develop and improve our products, services, communication methods and the functionality of our websites, to provide personalised products, communications and targeted advertising as well as product recommendations to you.

We also create profiles by analysing the information about your online surfing, searching and buying behaviour and your interactions with our brand communications by building segments (creating groups that have certain common characteristics) and by placing your personal data in one or more segments.

Additionally, Whitestone Cleaning processes your personal data also using automated means. An automated decision is a decision that is made solely by automatic means, where no humans are involved in the decision-making process related to your personal data.

We collect, process and disclose your personal data for the following purposes:

• To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints;
• To process and answer your inquiries or to contact you to answer your questions and/or requests;
• To develop and improve our products, services, communication methods and the functionality of our websites;
• For the purposes of competitions or promotions that you have entered;
• To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
• To manage our everyday business needs regarding your participation in our contests, sweepstakes or promotional activities or request;
• To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
• For internal training and quality assurance purposes;
• To understand and assess the interests, wants, and changing needs of consumers, to improve our website, our current products and services, and/or developing new products and services;
• To provide personalised products, communications and targeted advertising as well as product recommendations to you.

When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.

Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.

In some cases, we rely on legitimate interest for processing your personal data. A legitimate interest could exist for example, when you sign up for a loyalty scheme with one of our brands and we use the personal data collected to conduct data analytics to improve our products or services. This ground will only be used where it is necessary to achieve a legitimate interest, for example to assist in the performance of a contract, or to optimise a service, and does not outweigh your rights as an individual. This legal basis will only be relied upon where there is no less intrusive way to process your personal data. We can assure you that if legitimate interest is used as a ground for processing your personal data, we will keep a record of this and you have the right to ask for this information.

We process your personal data to perform a contract to which you are or will be a party. For example, we need to process your personal data to deliver a product or a service you bought, to allow you to take part in one of our competitions, or to send you samples that you have requested.

We also process your personal data when we have a legal obligation (e.g., tax or social security obligations) to perform such processing. For example, a court order or a subpoena may require us to process personal data for a particular purpose, or we may be compelled to process personal data to report suspicious transactions under the local anti-money laundering rules.

Profiling

Whitestone Cleaning uses your personal data to build profiles. We create profiles by analysing the information about your online surfing, searching and buying behaviour and your interactions with our brand communications by building segments (creating groups that have certain common characteristics) and by placing your personal data in one or more segments. These segments are used by Whitestone Cleaning to personalise the website and our communications to you (such as showing relevant content to you when you visit our site or in a newsletter to you), and to display relevant offers and advertisements from the Whitestone Cleaning brands on the Whitestone Cleaning sites, and via third party websites. The segments can also be used for third party campaigns on the Whitestone Cleaning sites. Whitestone Cleaning profiles your data where you have provided consent for us to do so; for example, accepting the setting of cookies on your browser online or signing up for email newsletters from one of our brands.

You can withdraw your consent to prevent your personal data being used this way at any time using the manage cookies section of our Cookie Notice or unsubscribing to the use of your email address if you have logged into one of our websites or signed up to any marketing newsletters.

• Whitestone Cleaning collects data, with your consent, from:
• Our websites about what you view and the way you interact with our content;
• Our digital display advertising that we serve to you on social platforms and other publisher’s websites;
• Forms you fill in online and send to us about what your interests are.
• We also track the products and/ or services you purchase when you click on one of our display adverts and go on to purchase something from a selection of our partners.
• If you have asked to receive emails or SMS communications from us, we track whether you open, read or click on the content to see what you are interested in so that we can give you more content that we think you are more likely to enjoy.
• We use this data to profile your likes and dislikes. For instance, if we see that you are regularly viewing or purchasing a particular product and/ or service and you have opted in to receiving emails from us, we might give you an update on the new products and/ or services of a similar nature that have been uploaded to the site for your interest, or we may tailor our web content when you visit towards things we think you’ll be most interested in.
• Based on this profile information, we may also give you advertising that we think you will like and want to see as you view content from us or from our network of publishers that we advertise with. Sometimes, with your consent, we may use your current location to serve advertising to you that is to do with promotions or events that are happening near you that we think you might be interested in.
• We may also use information you have provided to selected third parties and consented to be shared, like your age, gender, life stage, lifestyle and wider interests to identify people who we think will have similar interests to you and who we believe will be interested in similar advertising.

Automated decision-making

In some instances, Whitestone Cleaning processes your personal data using automated means. An automated decision is a decision that is made solely by automatic means, where no humans are involved in the decision-making process related to your personal data. For example:

We will not make decisions based solely on automated decision making that have significant impact on you. If we do so, we will notify you and provide you with clear information about our decision to rely on automated processing to make our decision and our lawful basis for doing so. For example, Whitestone Cleaning processes your personal data using automated means only if it is necessary for the entering into or the performance of a contract with you, or when you have given your explicit consent.

You have the right not to be subject to a decision which is based solely on automated processing and which produces legal or other significant effects on you. In particular, you have the right:

• to obtain human intervention;
• to express your point of view;
• to obtain an explanation of the decision reached after an assessment;
• to challenge such a decision.

Who will the data and information be shared with?

Whitestone Cleaning shares your personal data internally and with selected third parties. For example, we share your personal data with third-party service providers, other third parties, as well as in case of business transfers or legal disclosure.

Whitestone Cleaning shares your personal data internally and with selected third parties in the following circumstances:

• Third party service providers for the purpose of carrying out your requests, respond to your inquiries, fulfil your orders, honour coupons, provide you with samples products and/ or services, enable you to participate in games and competitions or make various other features, products, services and materials available to you through our websites we share your personal data with third party service providers that perform functions on our behalf, such as companies that: host or operate Whitestone Cleaning’s websites, process payments, analyse data, provide customer service, postal or delivery services, and sponsors or other third parties that participate in or administer our promotions. They have access to personal data needed to perform their functions but may not use it for other purposes. Further, they must process this personal data in accordance with this Privacy Notice and as permitted by applicable data protection laws and regulations.
• Other third parties – Your personal data will also be used by us or shared with our sponsors, advertisers, advertising networks, advertising servers, social media networks, and analytics companies or other third parties in connection with marketing, promotional, data enrichment (to find out more about our privacy key terms follow the link ) and other offers, as well as product information.
• Business transfers – Your personal data will be used by us or shared with Whitestone Cleaning or its subsidiaries for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets, subsidiaries or business units. In such transactions, your personal data generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, you consent otherwise). If another entity acquires us, our businesses or substantially all or part of our assets, or assets related to Whitestone Cleaning’s websites, your personal data will be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such personal data will be considered an asset of ours and as such it is possible they will be sold or transferred to third parties.
• Legal disclosure – We may transfer and disclose your personal data to third parties:
• To comply with a legal obligation;
• When we believe in good faith that an applicable law requires it;
• At the request of governmental authorities conducting an investigation;
• To verify or enforce our “Terms & Conditions” or other applicable policies;
• To detect and protect against fraud, or any technical or security vulnerabilities;
• To respond to an emergency; or otherwise
• To protect the rights, property, safety, or security of third parties, visitors to Whitestone Cleaning’s websites, Whitestone Cleaning or the public.

How do we protect your personal data and information?

Whitestone Cleaning takes the security of your personal data very seriously. We take every effort to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosure.

Our measures include implementing appropriate access controls, investing in the latest Information Security Capabilities to protect the IT environments we leverage, and ensuring we encrypt, pseudonymise and anonymise personal data wherever possible.

Access to your personal data is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third parties.

How long do we keep your personal data and information for?

We will keep your personal data for as long as we need it for the purpose it is being processed for.

We will keep your personal data for as long as we need it for the purpose it is being processed for. For example, where you make a purchase online with us we will keep the data related to your purchase, so we can perform the specific contract you have entered and after that,

we will keep the personal data for a period which enables us to handle or respond to any complaints, queries or concerns relating to a purchase.

Your data may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards that are due to you.

We retain the identifiable data we collect directly for targeting purposes for as little time as possible, after which we employ measures to delete it permanently.

We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained.

What are your rights?

Your rights in relation to your personal data and how it is processed. You can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email or submitting a request through the “Contact Us” form on our websites.

• The right to be informed – You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. Therefore, we’re providing you with the information in this Notice.
• The right to access and rectification – You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us.
• The right to data portability – The personal data you have provided us with is portable. This means it can be moved, copied or transmitted electronically under certain circumstances.
• The right to be forgotten – Under certain circumstances, you have right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
• The right to restrict processing – Under certain circumstances, you have the right to restrict the processing of your personal data.
• The right to object – Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).
• The right to lodge a complaint with a Supervisory Authority – You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your personal data.
• The right to withdraw consent – If you have given your consent to anything we do with your personal data (i.e., we rely on consent as a legal basis for processing your personal data), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us with the details provided below.
• Rights related to automated decision making – You have the right not to be subject to a decision which is based solely on automated processing and which produces legal or other significant effects on you. In particular, you have the right:
• to obtain human intervention;
• to express your point of view;
• to obtain an explanation of the decision reached after an assessment;
• to challenge such a decision.

How do you contact Whitestone Cleaning?

If for any reason, you want to contact Whitestone Cleaning, you can do so by sending an email to info@WhitestoneCleaning.co.uk.

Because email communications are not always secure, please do not include credit or debit card, or any other sensitive information in your email to us.

If you have any questions or concerns about Whitestone Cleaning’s Privacy Notice or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please do so by sending an email or submitting a request through the “Contact Us” form on our websites.

When a privacy question or access request is received, we have a dedicated team which triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be substantive in nature, more information may be sought from you. All such substantive contacts receive a response. If you are unsatisfied with the reply received, you may refer your complaint to the relevant Supervisory Authority in your Jurisdiction. If you ask us, we will endeavour to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

How do we keep the privacy policy notice up to date?

We will update this Privacy Notice when necessary to reflect customer feedback and changes in our products and servicesWe will update this Privacy Notice when necessary to reflect customer feedback and changes in our products and services

We will update this Privacy Notice when necessary to reflect customer feedback and changes in our products and services. When we post changes to this statement, we will revise the “last updated” date at the top of this Notice. If the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes). We will also keep prior versions of this Privacy Notice in an archive for your review. We will not reduce your rights under this Privacy Notice without your consent.

Additional Privacy Terms or Notices

In addition to this Privacy Notice, there may be specific campaigns or promotions which will be governed by additional privacy terms or notices. We encourage you to read these additional terms or notices before participating in any such campaigns or promotions as you will be required to comply with them if you participate. Any additional privacy terms or notices will be made prominently available to you.

Because email communications are not always secure, please do not include credit or debit card, or any other sensitive information in your email to us.

This is the end of Whitestone Cleanings’ Privacy Policy. You can read Whitestone Cleanings’ Data Protection Policy here.